Question 1

What is Connected Intelligence?

Accepted Answer

Connected Intelligence is Support Partners' enterprise platform for bringing an organisation's scattered content, data, systems and knowledge together, so people and AI can understand more, decide faster and act with full context. It is built on Fusion.

Question 2

What is Fusion, and how does it fit with Connected Intelligence?

Accepted Answer

Fusion is the Connected Intelligence layer. It works across your existing DAM, MAM, archives, databases, AI tools and workflows to create shared context, enhancing what you already have rather than replacing it.

Question 3

How is Connected Intelligence different from AIR Fusion?

Accepted Answer

Connected Intelligence, via Fusion, is the enterprise route for organisations connecting a wide estate of systems. AIR Fusion is the workspace for modern media teams. Studio is the AIR Fusion plan for teams that want to get started quickly. Enterprise is the plan for organisations that need security, governance and integrations at scale.

Question 4

What are Catalyst Solutions?

Accepted Answer

Catalyst Solutions are specific, business-problem-focused applications built on Fusion: for example VFX quality checks, anti-piracy detection, or rights-and-asset connection. Some are repeatable products. Others are configured per organisation.

Question 5

Do we need to replace our existing DAM, MAM or archive systems?

Accepted Answer

No. Connected Intelligence is designed to connect your existing content, systems and infrastructure rather than replace them. Fusion works across what you already have.

Question 6

How do we get started with Connected Intelligence?

Accepted Answer

Engagements follow a progressive path: Conversation, Discovery, Proof, Deploy, Expand, starting with one valuable workflow rather than a full transformation programme.

Question 7

How can AI make a video archive easier to search?

Accepted Answer

Connected Intelligence connects archives, production systems and operational knowledge so AI can index and understand content in context, not just by filename or tag. That makes archive discovery and commercial use possible: surfacing footage by what it shows and means, not only what it is labelled.

Question 8

How can I search across DAM, MAM and other content systems without replacing them?

Accepted Answer

Fusion works across your existing DAM and MAM platforms, archives, databases and document libraries at once, creating one shared layer of context. You search and act across systems you already own. Connected Intelligence enhances them rather than requiring migration to a new platform.

Question 9

How can a sports organisation detect and respond to content piracy?

Accepted Answer

Catalyst Solutions built on Fusion can detect unauthorised content use and connect assets with their rights information, so sports organisations can identify piracy faster and protect valuable IP while content still has commercial relevance.

Question 10

How can AI reduce manual metadata tagging?

Accepted Answer

By giving AI shared context across your content and systems, Connected Intelligence lets it enrich and tag assets automatically rather than relying on manual review, reducing the hours of repetitive work that tagging currently consumes.

Question 11

How can VFX teams identify quality problems earlier and reduce re-rendering?

Accepted Answer

AI-assisted VFX QC, a Catalyst Solution built on Fusion, connects production content, systems and operational knowledge to flag quality issues before they result in costly rework, catching problems earlier in the pipeline rather than after final render.

Question 12

How can we make organisational knowledge available to AI securely?

Accepted Answer

Connected Intelligence is designed to let people and AI use your information while you keep control of your content, systems and deployment choices. It is not a closed platform that captures your knowledge. It helps you use what you already own, securely, on your terms.

Question 13

How do we know if we are ready for AI transformation?

Accepted Answer

Most organisations already have a meaningful foundation. The key question is where AI and workflow change will create practical value first, and what governance and operating model that requires.

Question 14

We are not a broadcaster. Is this still relevant?

Accepted Answer

Yes. The patterns were forged in media and broadcast, but they apply wherever content operations are important, distributed, time-sensitive, or commercially significant.

Question 15

We already have Microsoft investment. Can you help us get more from it?

Accepted Answer

That is a core part of the model. We focus on activating the Azure, Fabric, Purview, and Microsoft 365 capability many organisations already own.

Question 16

What happens after delivery?

Accepted Answer

AIR Assist and our broader managed services model provide the support, governance, optimisation, and continuity needed after go-live.

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