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Support

Support Partners are very professional and knowledgeable, and are quick to answer our questions. They also provide good remote access support.

Oliver Thompson, Production Innovation Executive at BBC

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Our name says it all; after your solution goes live we believe that it is critical to have ongoing, proactive and responsive support:

  • We work with our clients to resolve production issues and do not walk away from challenges.
  • We use advanced technology to monitor and fix system issues remotely, often without interrupting our clients’ creative work.
  • We provide on-site support at our clients’ premises when required.

Support Partners’ logo, Indalo Man, comes from an ancient stone painting in Spain, widely used as a Spanish good luck symbol.

Support Partners offers a range of

managed support packages for different clients’ needs

and budgets.

We monitor and fix many of our clients’ systems remotely

so that we can take a preventative approach to issue resolution, whenever possible. Our support packages are:

  • Indalo Online

     for proactive and responsive remote support using advanced online technology, ScreenShare, telephone and online ticketing to diagnose, track and resolve issues.

  • Indalo On-site

     for visits to the client’s site when necessary, as well as the benefits of Indalo Online.

  • Indalo Customised

     which is tailored to a specific client’s support requirements, combining remote, on-site and other specific support services.

  • Indalo SoS

     for emergency support cover on a pay-as-you-go basis.

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it to discuss your support needs.