Indalo On-site ensures a comprehensive level of support, combining remote support package with inclusive visits to the client site when necessary:

• Proactive Support Partners systems health check identifies issues before they arise.

• Screen share so that we can resolve issues together.

• Telephone support.

• Online ticketing system to log and resolve issues by email.
• Response rate for remote services: 4 business hours.

• On-site 9 – 6 Monday to Saturday. Response rate: 6 business hours.

• On-site 6pm – 9 am Monday to Saturday. Response rate: 6 hours.

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it to discuss your support needs.