With over 15 years in the industry behind him, Harry Grinling founded Support Partners in Spain in 2003 to be the behind-the-scenes solutions provider for a major motion picture. Later that year the UK operation was opened and in January 2007 the Sydney office was set up. The Company now has 23 staff in three countries and is still expanding.

The early years

Harry Grinling realised there was an emerging gulf between falling production costs and the higher expectations of delivery and transmission.

The proliferation of myriad flavours of media - particularly within the arena of high definition - has brought with it a minefield of choices. Costs have fallen considerably but the demands for broadcast and transmission are even more stringent.

The Company’s first major client was Warner Bros

customised digital production services

BBC Factual and Learning, BBC Natural History Unit, Darlow Smithson, McCann Erickson, The Edge, Red Earth, Mark Stewart Productions, Impossible Films, Walt Disney International Television, Rove and ABC Australia

Our motivation

• Support Partners was founded out of a need to provide transparent, independent, value for money services and support for the professional digital content creation market.
• Support Partners was created to help customers embrace the changing face of technology, providing help and guidance from the beginning to the end of the production process.
• The aim of its founders was to shift the traditional viewpoint that support should be the last thing that is tied in to the process; to provide customers with a cohesive unified workflow for their projects, working in partnership to ensure that our participation is pro-active and not reactive.
• The focus of Support Partners is delivering knowledge, designs, builds and support that are genuinely tailored to meet our clients’ business and project objectives.
• Unlike a traditional reseller, Support Partners does not sell, nor is motivated, by sales of hardware and software, guaranteeing impartial advice on any technology investment.

What are our core values?

The key to the success of Support Partners lies with its team of professionals who share the same core values and understand the unique reasons why the company was founded and how the company operates.

Support Partners was founded on the premise of the following values which are paramount to the way we work:

• We are a professional business and we advocate transparency in all of our endeavours.
• We provide the customer with honest, straightforward information.
• We listen to our clients’ production needs, and aim to be responsive and flexible when required.
• We work for the customer only and protect the customer's interests.
• We constantly improve and better our knowledge for the benefit of the customer.
• We never walk away from a problem; we never leave a customer in difficulties. There is always a workaround.
• We always work as a team to produce the best results and provide the best service possible.
• The SP standard of working is the highest standard of working.