Managed Services

Support Partners reputation is based on the long term relationships we have built with Blue Chip organisations in Broadcast, Advertising, Film and Production, providing them with unparalleled levels of support.

We are trusted to securely handle, maintain and support their media operations.  Our services and support levels are tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management.

Our Industry Expertise

Broadcast Production
Visual Effects
Ingest
Encoding and Compressing
Audio
File Based Delivery
License Management
Workflow Connectors

Our Technical Capabilities

Shared Storage – SAN / NAS
Global Namespace Storage
Windows Server
Mac OS Server
Networking
Backup / Archiving Solution
AWS Administration
Permissions Management
Security

Our Expertise

Adobe Anywhere
AWS Management
Automated QC
Adobe and FCP Training
Cisco Meraki Networking
Adobe Creative Cloud
Final Cut Studio
Media Asset Management
Workflow Automation
3D Rendering
Web Broadcast
AVID

Providing Full Support Services

Evolve Benefits – Drive Efficiencies

Our support model is aimed at easing the communication channels between the user and the support team, to drive proactive responses and ensure that we continue to provide a level of service that is second to none. What makes us different is our support staff are experts in the industry, understand the production processes, workflows and technology

Robust Support Systems

Online, phone and chat support giving the users the concept of just tapping us on the shoulder to get help.

Proactive Maintenance

Reducing down time and making sure that all the systems and applications are working well

Fully Trackable with KPI’s

Always tracking feedback and making sure we are delivering the best service we possibly can.

Monitoring

Fully monitored environments, helping us to know when there is a problem before our clients.

We allow our customers to:

To concentrate on what they are great at – creating content!

To reduce spend on support staff

To rest easy knowing they have the collective knowledge of Support Partners to navigate any issues

To quickly adapt to new technology

To handle all updates